Heidi Ingram has a PhD (University of Nottingham, 1998) and Post-Doctoral research experience in Plant Science. Moving out of academia, she worked as a Technical Author for a Telecoms company (Agilent Technologies UK Ltd) where she developed user documentation, online help and training courses and completed GUI usability testing of telecommunications testing equipment.

From 2008-2017 she was business manager of an IT consultancy.  Since 2011, she has worked as a technical writer/editor, WordPress web designer and computer tutor. Heidi excels in communicating technical information clearly and concisely. She has spent recent years creating successful digital communication channels for community groups, local businesses and individuals using WordPress websites and social media. From 2012-16 she organised a Children’s Poetry Competition and edited and published a booklet of poems entered into the competition each year. From 2016-17 she edited and updated a local history book (available on the history page of the Garvald village website) to enable it to be digitally archived.

In 2018 she worked with a number of organisations to ensure their GDPR compliance. Her work includes content writing, development of WordPress websites, site structure planning, site management/maintenance, GDPR compliance and usability testing.

Recently Heidi has been writing and editing blog articles for www.textileartist.org, combining her skills in technical writing with her passion for embroidery and textile art.

In summary, Heidi is an expert in content writing with experience in using a range of software over the last twenty years, including Adobe FrameMaker, Adobe Acrobat, MS Word, Quadralay WebWorks online help software and eLearning applications including PlaceWare, Webex and PowerPoint, knowledge of Adobe Photoshop Elements and basic HTML coding.